Terms of Service

Kindi AI is a product operated by KINDI LTD, a private limited company incorporated in England and Wales (company number 16630940), with its registered office at 71-75 Shelton Street, London, England, WC2H 9JQ.

References to "we", "us", or "Kindi" in these terms refer to KINDI LTD. References to "you" refer to the business or individual accepting these terms.

These terms govern your use of the Kindi AI platform, including the web application at kindiai.co.uk and any related services we provide (the "Service"). By accessing or using the Service, you agree to be bound by these terms.

If you are accessing the Service on behalf of a business, you confirm that you have the authority to bind that business to these terms. Where a separate pilot agreement or order form exists between your organisation and KINDI LTD, that agreement takes precedence over these terms in the event of any conflict.

Kindi AI provides tools to help employers assess, track, and develop employee capability. The platform includes features for skill profiling, evidence collection, performance tracking, and structured development conversations.

The Service is currently in a private pilot phase and is available by invitation only. We reserve the right to limit access, modify features, or discontinue the Service at any time during this phase with reasonable notice.

Nothing in the Service constitutes HR, legal, employment, or professional advice of any kind. The Service is a tool to support human decision-making. You remain solely responsible for any decisions made in relation to your employees, including decisions informed by data or outputs from the Service.

Access to the Service is granted by an authorised administrator within your organisation. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must notify us immediately at pally@kindiai.co.uk if you become aware of any unauthorised use of your account.

You must not share your credentials with others, attempt to access accounts that do not belong to you, or use the Service in any way that is unlawful or could harm others.

Your organisation is responsible for ensuring that access is promptly removed for any employee who leaves or changes role. We provide tools to support this within the Service. Failure to deactivate accounts in a timely manner is your responsibility, and we accept no liability for any consequences arising from accounts that remain active after an employee's departure.

You agree to use the Service only for lawful purposes and in accordance with these terms. You must not:

• Use the Service to process personal data in a way that is not permitted under applicable data protection law, including UK GDPR
• Upload content that is unlawful, defamatory, or infringes the rights of any third party
• Attempt to reverse engineer, decompile, or extract the source code of any part of the Service
• Introduce malware, viruses, or any other harmful code into the Service
• Use the Service in a way that could damage, overburden, or impair our systems
• Resell, sublicense, or otherwise make the Service available to third parties without our prior written consent

Your use of the Service involves the processing of personal data. Our Privacy Policy, available at kindiai.co.uk/privacy, explains how we collect, use, and store personal data.

Where you use the Service to process personal data relating to your employees, you act as the data controller and we act as a data processor on your behalf. Our obligations as a data processor are set out in our Data Processing Agreement, which forms part of your agreement with us.

Employees retain rights over the capability evidence and submissions they personally contribute through the Service. Your organisation, as the employing entity, retains rights over organisational data including KPI records, role structures, and performance information entered by managers or administrators. These rights exist independently and neither supersedes the other.

We do not use personal data submitted through the Service to train AI models, and we do not share it with third parties except as described in our Privacy Policy or as required by law.

All personal data submitted to our AI processing pipeline is anonymised before transmission using our PII anonymisation layer. We do not transmit identifiable personal information to third-party AI providers.

The Service, including all software, content, design, and documentation, is owned by KINDI LTD and protected by applicable intellectual property laws. Nothing in these terms transfers any ownership of our intellectual property to you.

You retain ownership of all content and data that you or your employees submit through the Service. By submitting content, you grant us a limited licence to process and store it solely for the purpose of providing the Service to you.

The Service uses artificial intelligence to assist with capability scoring, development suggestions, and conversation prompts. AI-generated outputs are provided solely as a tool to support human decision-making and must not be treated as definitive, clinical, or professional assessments of any individual.

AI outputs do not constitute HR advice, employment recommendations, legal opinions, or any form of professional advice. You are responsible for applying appropriate human judgement to any output the Service produces before acting on it.

Our AI systems are designed to reflect and interpret what employees submit. They do not generate, embellish, or add to employee-submitted content, and scoring reflects only what has been provided.

We do not warrant that AI-generated outputs are accurate, complete, or free from error. We accept no liability for decisions made on the basis of AI-generated content.

The Service is provided "as is" and "as available", particularly during the pilot phase. To the fullest extent permitted by law, we make no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or that any defects will be corrected. Use of the Service is at your own risk.

We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may carry out maintenance, updates, or improvements that temporarily affect availability. Where possible, we will provide advance notice of planned downtime.

Support is provided by email at pally@kindiai.co.uk. We aim to respond to support requests within two business days during the pilot period.

During the private pilot phase, fees and payment terms are agreed individually with each pilot partner and documented in a separate written agreement. That agreement takes precedence over this section in all matters relating to fees, payment schedules, and commercial terms.

Once the Service is made generally available, pricing will be published at kindiai.co.uk. We will provide at least 30 days notice of any price changes affecting existing customers.

To the fullest extent permitted by law, KINDI LTD shall not be liable for any indirect, incidental, special, or consequential loss or damage arising out of or in connection with your use of the Service, including but not limited to loss of profits, loss of data, business interruption, or damage to reputation.

During the pilot phase, and in all other cases where no fees have been paid, our total aggregate liability to you shall not exceed £500. Where fees have been paid, our total aggregate liability shall not exceed the total fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

Either party may terminate access to the Service by providing 30 days written notice to the other. We may suspend or terminate your access immediately and without notice if you materially breach these terms, if we have reasonable grounds to believe your use of the Service is unlawful, or if your use is causing harm to others.

On termination, you may request an export of your organisation's data within 30 days of the termination date. After this period, we will delete your data in accordance with our Privacy Policy and applicable data protection law, subject to any legal retention obligations. Employee personal data will be retained for the period required under UK employment law.

We may update these terms from time to time to reflect changes in the Service, our business, or applicable law. We will notify you of any material changes by email at least 14 days before they take effect. Your continued use of the Service after that date constitutes your acceptance of the updated terms.

The current version of these terms is always available at kindiai.co.uk/terms.

These terms are governed by and construed in accordance with the laws of England and Wales. Any dispute, claim, or controversy arising out of or in connection with these terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating any formal proceedings, both parties agree to attempt to resolve any dispute in good faith by written notice and a period of negotiation of no less than 14 days.

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms remain in full force and effect.

Our failure to enforce any right or provision of these terms shall not constitute a waiver of that right or provision.

These terms, together with our Privacy Policy and any separate written agreement between your organisation and KINDI LTD, constitute the entire agreement between us in relation to your use of the Service.

Any formal notices under these terms must be sent in writing to:

KINDI LTD
71-75 Shelton Street
London, England
WC2H 9JQ
pally@kindiai.co.uk

For general enquiries, support requests, or questions about these terms, please email pally@kindiai.co.uk.